Call with Dot

A caller named Dot contacted AudioDock Bookings requesting a 2-hour studio session on August 14 at 6:00 AM in the Toronto area. The caller asked whether the studio was available on that date and, when told availability could not be confirmed, asked which studios are in the system — a question the AI could not answer due to no studio directory being loaded. The caller declined to have their request passed along for follow-up and the call ended without a completed intake or transfer. Key contact details (name and callback number) were captured, but email and session specifics such as session type and room preference were not collected.

Next steps: - Review why no studio directory or availability data was loaded for this call — caller's core question went unanswered, likely causing drop-off. - If Dot calls back, be prepared to confirm Toronto-area availability for August 14 at 6:00 AM (2 hours) before prompting further intake. - Consider whether callback number +17407377734 can be used for a proactive outreach attempt, given caller declined in-call follow-up — use discretion. - Flag AI routing gap: VILERA had no studio listing context, leading to repeated deflection that frustrated the caller.